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Senior Customer Success Manager

BrazeTokyoOct 15, 2026

About this role

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

WHO WE ARE

Braze (Nasdaq) は、顧客とブランドの良質な関係構築を支援するカスタマーエンゲージメントプラットフォームを提供しています。海外ではBurger King、KFC、McDonarld、Mercari、PizzaHut、SEPHORA、日本ではタイミー、コスモ石油、マネーフォワード、freee、サンリオ等で活用されています。

データ発生から1.1秒でマーケティング施策に活用でき、生成AIを活用したパーソナライズコミュニケーションを支援し、店舗・ウェブ・アプリとマルチに広がるチャネルに対応した一貫した人間らしいデジタル体験を提供し、ブランドと消費者の結びつきを強くし、収益とブランド価値強化の双方を実現します。テクノロジーとクリエイティビィティーが融合させるマーケティング5.0の実現インフラといっても過言ではありません。

Braze は米国と英国でGreat Place to Work®として認定されており、2022 年、Braze はニューヨークのFortune's Best Small and Medium Workplaces...

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