Senior Manager, Global Premier Support
About this role
CSQ227R21
As a leader within the Premier Support team at Databricks, you'll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks' enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.
The impact you will have:
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Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE)
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Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
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Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
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Contribute to program enhancements and offerings tailored to evolving customer needs
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Coordinate execution and collaborat...