German speaking Customer Support Representative (m/f/d)

Responsibilities: Respond to customer inquiries via email and chat in German, adhering to company communication standards and response time requirements Resolve customer issues and provide efficient, effective solutions in accordance with established protocols Document all customer interactions and maintain accurate records within the support management system Identify and escalate complex issues to appropriate departments or senior personnel following established procedures Follow up with customers to confirm complete resolution of reported concerns Maintain professional demeanor while managing multiple concurrent customer requests Uphold professional standards within the team and share best practices with colleagues Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores Provide management with documented feedback on recurring customer concerns and product improvement recommendations Required: Fluent proficiency in German (written and spoken); English language proficiency is advantageous Demonstrated professional experience in customer support or customer service operations Strong communication and interpersonal skills with the ability to maintain composure under pressure Excellent problem-solving capabilities and meticulous attention to detail Proficiency with computer systems and Customer Relationship Management (CRM) platforms Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment Demonstrated empathy and patience in customer interactions High school diploma or equivalent qualification. Preferred: Professional experience with ticketing systems or established knowledge of customer support best practices Additional language competencies, including Eng...