About this role
As a Vendor Performance Manager (VPM), you will play a critical role on the frontlines of Google Customer Solutions (GCS) vendor sales management. You will be the principal stakeholder for your vendor management team, influencing and holding them accountable to deliver excellent sales performance and quality while enabling site-program success with targeted support. You will be responsible for analyzing vendor performance and presenting key insights to Google sales leadership, supporting initiatives to improve GCS vendor operations, and sharing best practices with vendor management and Google teams across global markets and lines of business. This role is aligned to the AUNZ market and will require working non standard hours. The Global Business Organization (GBO) is the engine that powers Google's full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners. Build quarterly strategy in collaboration with vendor leaders, monitor weekly sales performance metrics, and share key market performance insights with Google sales leadership via weekly updates and monthly reviews. Ensure vendor service quality against contracted Service Level Agreement (SLA) and Key Performance Indicators (KPIs) by conducting regular call audits, calibration sessions, and quality reviews. Build influential, trusted partner relationships with vendor sales management (e.g., Senior Manager), communicating rigorous expectations for delivering against program-specific agreement terms while providing appropriate support, best pract...