About this role
The Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble's platform. In this role, you'll connect customer business needs with Nimble's technical solutions , working closely with Product, Support, and Engineering to deliver long-term success. You'll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time. This role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset , along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives. The role is 5 days a week at our SF hub This role reports to the Director of Customer Success, and the salary may land between $150- $200k OTE, depending on qualifications and experience. Responsibilities Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn. Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value. Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps. Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate. Help build scalable documentation, automate process and customer enablement playbooks Work with Product and Solutions/Engineering teams to escalate gaps, share customer feedback, and influence roadmap priorities. S...