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Order Operations Specialist (Remote Elegible - Costa Rica)

SmartsheetSan Jose, CROct 11, 2026
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About this role

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.

You will report to our Manager of Order Operations based in Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You Will

  • Support sales teams throughout the complete cycle, utilizing data audits to ensure 100% compliance with Smartsheet's policy and customer needs.
  • Master CRM/CPQ Infrastructure: Work within Salesforce.com & CPQ to assist sales, while identifying and reporting on system bottlenecks or data integrity issues.
  • Operational Excellence & Metrics: Manage the daily approval process with a focus on SLA adherence and Turnaround Time (TAT) metrics.
  • Analyze Complex Deal Structures: Customize order forms and provide guidance on complex deals, using analytical reasoning to balance commercial flexibility with financial risk.
  • Cross-Functional Collaboration: Partner with Finance, Legal, and Professional Services to resolve transaction hurdles, acting as the primary point of contact for deal-related data reconciliation.
  • Continuous Process Optimization...

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