About this role
About the Role Tavus customers are building products and experiences with conversational AI. Getting from a signed contract to a successful deployment takes more than access to the platform. Customers need clear priorities, a workable implementation plan, and a partner who understands what they are trying to accomplish. You will report to our Customer Lead and take ownership of an existing portfolio of customers, helping them move through implementation, adoption, and renewal. You will run the day-to-day relationship, coordinate technical partners, and keep customer commitments moving. This is a hands-on individual contributor role with meaningful independence. Your portfolio will include ongoing implementations and established customers between renewal cycles. You will inherit unfinished work, build trust with customers, and establish a clear plan for what happens next. What you will do Own your portfolio. Build relationships with the people using, implementing, and buying Tavus. Understand their business objectives, success criteria, decision process, and reasons to renew. Turn customer goals into working plans. Establish milestones, owners, dependencies, and decision dates. For new customers, work with Sales and Customer Engineering to carry the buying context and agreed scope into onboarding. For existing customers, reconstruct missing context and reset the plan where needed. Run dependable customer communication. Acknowledge requests, clarify their impact, secure the right internal owner, and set the next update. Keep customers informed when answers or delivery dates change, without requiring them to chase. Drive adoption and customer value. Identify stalled implementations, weak engagement, and unrealized use cases. Determine whether the constraint is product...