About this role
About the role and team The Community Operations organization at Uber is where real people solve real problems in real time. As a senior member of the Data & Analytics team, you are more than an analyst; you are a strategic partner who turns massive, messy datasets into a competitive advantage for our global support network. You'll build the statistical models and automated tools that allow us to move with both urgency and care, ensuring our leadership makes high-stakes decisions based on rigorous evidence rather than intuition. Success in this role requires a mindset that thrives on complexity and the grit to navigate technical debt and shifting priorities. You'll need to balance deep-dive data mining with strong stakeholder management, often leading projects end-to-end and mentoring others to raise the bar for the entire team. If you are a technical leader who stays calm under pressure and is motivated by the challenge of solving the "hard stuff" in a high-stakes environment, this is where you'll grow. What you'll do Conceptualize and build high-impact, automated reports and dashboards that serve as the single source of truth for global operational efficiency. Perform advanced data mining and statistical modeling to identify hidden trends and operational weaknesses, unblocking inefficiencies before they impact our users. Lead business deep dives to generate actionable insights, translating complex technical findings into clear narratives that guide leadership through ambiguous trade-offs. Build and maintain scalable statistical tools that empower our operational teams to make data-backed decisions in real time. Measure the real-world impact of new processes and policy changes, providing the quantitative proof needed to scale or pivot our support strat...