About this role
We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. In this role, you'll be the face of Escrow.com to global businesses operating in complex, high-value environments - owning the client journey from onboarding through to ongoing relationship management and growth. The ideal candidate is a natural relationship builder with strong business acumen, technical fluency, and a proactive, solution-oriented mindset. Key Responsibilities Onboarding: Design and execute a structured onboarding and activation program tailored to each client's technical and operational needs. Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth. Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones. Client Education: Serve as a trusted advisor, educating clients on Escrow.com's platform features, integrations, and best practices. Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience. Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends. Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings. Required Qualifications 1 - 2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success. Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments. Exceptional relationship management and strategic co...