Customer Success Representative (Escrow)

Working at Freelancer.com are for the: Self-growth enthusiasts. We kickstart our day asking, what can I improve today? Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're in! Data-driven. In making decisions we rely on one question, what does the data say? Changemakers . Driven by our mission to bring billions of jobs to people, we're here to change lives and empower individuals worldwide. Team players . Here at Freelancer, we are a pro sports team. We work together seamlessly, passing the ball of innovation and collaboration to score success as one. About Escrow Escrow.com, owned and operated by Freelancer Limited, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3.5 Billion in secured transactions while processing some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com. The impact you'll make in the team We are looking for a passionate individual who knows how to provide great customer service. Someone who is excited by the prospect of seeing their clients businesses improve with the help of the world's safest payments platform. In this role, you will: Provides exceptional customer service at all times via email, chat, and voice. Provide accurate information on customers' queries Flag transaction and alert payments team Identify and flag potential fraud issues Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy Promotes features and benefits of using Escrow.com Incorporates changes in work practices in response to changes requested by management Adheres to Escrow policies and procedures Actively contribute to team meetings, calibrations ...