About this role
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen - fast.
Principal Product Designer, Agentic Chat
You'll lead the design of how people experience agents inside GTM One, ZoomInfo's unified go-to-market platform for sellers, marketers, and revenue teams. In agentic chat, the agent's behavior is the experience, and you own that experience end to end: how it acts, how it asks, what it costs, and how it proves itself before a customer finds out otherwise. This is a Principal seat defined by surface ownership, not feature delivery - you'll set direction for agent experience across every way a customer reaches an agent, and you'll be expected to bring proposals forward rather than wait for a brief.
You will:
• Own the agent experience across universal chat, including how the agent communicates status, asks for input, and reports back on long-running work.
• Design the interactions that let agents create artifacts, apps, and automations built on context, and define how those outputs show up to the customer.
• Build cost estimation and credit-approval moments into chat, so customers understand what an agent action costs before and after it runs.
• Establish evals as a design instrument, using evaluation results to prove an experience is ready before launch and to guide what changes after real users t...